FAQ
1. General information
Q: How can I contact customer service?
A: You can contact us by email at [your email - Eushop1120@gmail.com]. Our customer service is available Monday to Saturday from 10:00 a.m. to 6:00 p.m.
2. Orders
Q: How can I place an order?
A: You can place an order directly through our website. Simply select the items you want, add them to your shopping cart and follow the instructions to complete the checkout process.
Q: Can I change or cancel my order later?
A: Changes or cancellations are possible as long as your order has not been shipped. Please contact us as soon as possible if you would like to make any changes.
Q: Is there a minimum order quantity?
A: No, there is no minimum order quantity. You can order as many or as few items as you like.
3. Shipping and delivery
Q: How long does shipping take?
A:The shipping time is what you order? Eg:
1 . Bubble Letter Necklace:-
Shipping within Austria usually takes 7-11 working days. International deliveries can take between 6-10 working days depending on the EU.
2 . The coolest fan:-
Shipping within Austria usually takes 8-14 working days. International deliveries can take between 8-14 working days depending on the EU.
3 . WIRELESS HEADPHONES 🎧 :-
Shipping within Austria usually takes 2-3 working days. International deliveries can take between 3-7 working days depending on the EU.
Q: How much are the shipping costs?
A: FREE SHIPPING WHOLE EU
Q: Can I track my order?
A: Yes, after your order has been shipped you will receive a shipping confirmation with a tracking number that you can use to track the status of your delivery online.
4. Payment
Q: What payment methods do you accept?
A: We accept the following payment methods: credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, instant bank transfer and advance payment.
Q: Is online payment secure?
A: Yes, your online payments are secure. We use SSL encryption to protect your data.
5. Returns and refunds
Q: How do I return an item?
A: If you would like to return an item, please contact us within 14 days of receiving the goods. We will provide you with a return label. Please note that items must be returned in their original condition and packaging.
Q: How long does it take to receive my refund?
A: Once we receive and inspect the returned items, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used.
Q: What do I do if I received a damaged or incorrect item?
A: If an item is damaged or delivered incorrectly, please contact us immediately. We will correct the error as quickly as possible and send you a replacement item or refund the purchase price.
6. Products
Q: Are the colors of the products shown on the website accurate?
A: We make every effort to display the colors of our products as accurately as possible. However, screen displays may vary and we cannot guarantee that the colors you see on your screen will accurately reflect the colors of the product.
Q: How can I make sure I order the right size?
A: Please check our size chart on the product page. If you have any further questions about size or fit, you can contact our customer service. Eushop1120@gmail.com